Common Questions
FAQs
What types of phone repairs do you offer?
Common services include screen replacements, battery replacements, water damage repairs, and charging port repairs.
How long does a typical repair take?
Most repairs can be completed within 30 minutes to a couple of hours, depending on the issue and the phone model.
Do I need to make an appointment for a repair?
While walk-ins are often welcome, it’s best to call ahead or book an appointment for faster service.
What brands and models do you repair?
Many repair shops handle a wide range of brands, including Apple, Samsung, LG, and Google. It's best to check with the specific shop.
Is there a warranty on the repairs?
Most repair services offer a warranty, typically lasting from 30 days to a year, depending on the type of repair.
How much will the repair cost?
Costs vary based on the repair type and the device. It's advisable to get a quote before proceeding.
Do you use original parts or aftermarket parts?
This can vary by shop. Some may offer a choice between OEM (original equipment manufacturer) parts and high-quality aftermarket parts.
Can you recover data from a damaged phone?
Data recovery can sometimes be performed, but success depends on the extent of the damage.
Will repair void my warranty?
Depending on the manufacturer and your warranty terms, unauthorized repairs may affect your warranty.
What payment methods do you accept?
Many repair services accept cash, credit/debit cards, and sometimes digital payment methods.
Can you fix my phone immediately, or do I need to leave it for a few days?
Most common repairs can be completed on the same day, but some issues may require more time.
What if my phone is beyond repair?
If a phone is deemed unrecoverable, some shops may offer trade-in options or recycling programs.
FAQs
Ask a Question
If you can’t find the answers to your questions in our FAQ section, please fill out the form to reach out to us. Someone will respond to your email or give you a call within 24 hours during our store’s open hours.
EXCELLENT Based on 78 reviews Posted on Kimberley ScharfeTrustindex verifies that the original source of the review is Google. friendly fast service was fixed the same day my iPad screenPosted on Shane MccleanTrustindex verifies that the original source of the review is Google. great service! very professional my iphone was fixed within an hour and works perfectlyPosted on Brit BratTrustindex verifies that the original source of the review is Google. Pro phonez is the best iPhone repair place EVER. not only does it offer the best price in the city but they’re fast and reliable too. I’d definitely recommend this place to anyone.Posted on Hunter SmithTrustindex verifies that the original source of the review is Google. Waited and changed the original quote on me when I arrived. Doubled the price. I do not recommend.Posted on Fatima KaneTrustindex verifies that the original source of the review is Google. He scammed us. My friend paid almost $300 for a phone fix and he gaslighted us into thinking it was just a screen issue. It’s been 3 days and the phone is still broken. DO NOT GOPosted on Quincy ATrustindex verifies that the original source of the review is Google. Contacted Mikki at ProPhonez to replace the phone screen and camera glass on an older model phone. Mikki was quite professional and provided a very reasonable quote for the items and labor. The repair was done within a few hours and I'm satisfied with the outcome. I would definitely use his services again and recommend him for your phone/laptop repair. Keep up the great work Mikki.Posted on SydneyTrustindex verifies that the original source of the review is Google. Mikki handled us with a great level of professionalism throughout the whole process, from beginning to end. He explained what the issue could possibly be in a very knowledgeable way so that not only he knows what’s going on but so does the clients. He was also kind enough to let us know what pricing was looking like with each possible problem so we could gage what everything would cost in the end, depending on the issue (he sent photos at every stage as well, which was very appreciated). I would 100% recommend prophonez before any of these money hungry shops.Posted on nyombi surdTrustindex verifies that the original source of the review is Google. My Iphone 13pro back glass was shattered, but I got it fixed, and it looks brand new! I took it to pro phonez and in just a few hours , it was good as new. no cracks, no issues! If you have a broken back glass, don’t wait—get it fixed! Thank u so much am happy to see my phone looking brand new.Posted on Gabriel SanchoTrustindex verifies that the original source of the review is Google. Great service! Great quality, I recommend itPosted on UK DSTrustindex verifies that the original source of the review is Google. fixed my phone and made it brand new!
